Add Email to Your Phone

Set up your professional email on iPhone, Android, or any mobile device.

Before You Start

You'll need:

Your email address (e.g., [email protected])

Your mailbox password (from when you created the mailbox)

Don't have your password? Go to Dashboard > Email and click "Reset Password" for your mailbox.

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iPhone / iPad Setup

• Open Settings* > **Mail** > **Accounts** > *Add Account
• Tap Other* > *Add Mail Account
• Enter your information:

- Name: Your display name

- Email: [email protected]

- Password: Your mailbox password

- Description: Work Email (or whatever you prefer)

• Tap Next
• Select IMAP (not POP)
• Enter the server settings:

Incoming Mail Server:

Host Name: mail.hostedemail.com

User Name: Your full email address

Password: Your mailbox password

Outgoing Mail Server:

Host Name: mail.hostedemail.com

User Name: Your full email address

Password: Your mailbox password

• Tap Next* > *Save

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Android Setup (Gmail App)

• Open the Gmail app
• Tap your profile picture > Add another account
• Select Other
• Enter your email address and tap Next
• Select Personal (IMAP)
• Enter your password and tap Next
• Enter incoming server settings:

- Username: Your full email address

- Password: Your mailbox password

- Server: mail.hostedemail.com

- Port: 993

- Security type: SSL/TLS

• Tap Next and enter outgoing server settings:

- SMTP Server: mail.hostedemail.com

- Port: 465

- Security type: SSL/TLS

- Username: Your full email address

- Password: Your mailbox password

• Tap Next and complete the setup

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Android Setup (Samsung Email or Other Apps)

• Open your email app
• Tap Add Account* or *+ Add
• Select Other* or *IMAP
• Enter your email and password
• When prompted for server settings, use:

Incoming (IMAP):

Server: mail.hostedemail.com

Port: 993

Security: SSL/TLS

Outgoing (SMTP):

Server: mail.hostedemail.com

Port: 465

Security: SSL/TLS

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Troubleshooting

"Cannot connect to server"

Double-check the server is mail.hostedemail.com (not gmail.com)

Ensure the port is correct (993 for IMAP, 465 for SMTP)

Make sure SSL/TLS is enabled

"Authentication failed"

Use your full email address as the username

Reset your password from Dashboard > Email if needed

Make sure there are no extra spaces in your password

Emails not sending

Check that outgoing server settings match the incoming settings

Ensure SMTP port is 465 with SSL/TLS

Still having issues?

Contact our support team from Dashboard > Support.